Refund policy

Order Cancellation

Once your order has been shipped, it cannot be canceled. Please ensure all order details are correct before finalizing your purchase.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery. We will arrange for a replacement or refund as needed.

Eligibility for Refunds and Exchanges

To be eligible for a refund or exchange, the following conditions must be met:

• The product must be unused and in its original packaging.
• A proof of purchase (order number, receipt, etc.) must be provided.
• The return request must be made within 14 days of receiving the product.

Return Process

1. Contact Customer Support: Email us at [email protected] to initiate a return.
2. Provide Details: Provide your order number, a description of the issue, and any relevant photos if the product is damaged or defective.
3. Return Authorization: Our customer support team will provide you with a return authorization and instructions on how to send the product back.
4. Shipping the Return: Ship the product to the address provided by our customer support team. Please use a trackable shipping method to ensure the safe return of the product.
5. Inspection and Processing: Once we receive the returned product, we will inspect it and notify you of the approval or rejection of your refund or exchange.

Refunds

If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Customer-Initiated Cancellation & Refund

If a customer requests to cancel an order or apply for a refund due to personal reasons, including a change of mind or no longer requiring the product, a 10%–20% processing fee may be deducted from the refund amount based on the order status and processing stage.This fee is charged because payment processing incurs transaction fees；Any applicable shipping fees and other non-refundable costs may also be deducted where applicable.

Once a package has arrived in the destination country, delivery may be affected by local delivery conditions, carrier policies, applicable regulations, or other restrictions beyond our direct control.If the package cannot be successfully delivered to the recipient’s address due to such circumstances, we will review the situation based on the actual shipping and return records.That any refund request will be considered after the package has been returned to our overseas warehouse and its receipt has been confirmed. The eligibility for a refund and any applicable costs will be assessed on a case-by-case basis, taking into account the circumstances of the failed delivery, the return status, and our applicable refund policy.

Please note that the specific processing fee will be determined according to the actual status of the order at the time the cancellation or refund request is submitted.

Shipping Insurance Coverage

Please note that shipments to certain destinations, including The United States Canada and Australia , are not covered under our shipping insurance claim policy.

Once an order has been successfully delivered and marked as received by the carrier, the order will be considered completed. By placing an order and accepting delivery, the recipient acknowledges and agrees to the applicable shipping terms and conditions.

For orders that have been successfully delivered and confirmed as received, we are unable to provide refunds, replacements, or compensation for issues not covered under the shipping insurance policy.

Customers are advised to carefully review the shipping terms and destination coverage before completing their purchase.

Exchanges

If you are approved for an exchange, the replacement product will be shipped to you at no additional cost.

Non-Refundable Items

The following items are non-refundable:

• Gift cards
• Products marked as final sale
• Any product that is returned more than 14 days after delivery

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our refund policy, please contact us at:

• Email: [email protected]
• WhatsApp: +12132586327 (Monday to Friday, 9 AM to 8 PM China Standard Time.)

Thank you for choosing BangVapes. We appreciate your understanding and cooperation.