Frequently Asked Questions
About Products and Services
What products do you offer?
BangVapes specializes in high-quality disposable e-cigarettes and provides OEM services for custom vape products. We also offer a variety of premium e-liquids and vape accessories to enhance your vaping experience.
Are your products high quality?
Absolutely. At BangVapes, we only offer products from reputable brands known for their quality and performance. All items undergo thorough testing to meet our high standards.
Do you offer OEM services?
Yes, BangVapes offers OEM services for businesses looking to create their own branded vape products. Contact our customer support team to discuss your specific needs and requirements.
Do you offer wholesale options?
Yes, BangVapes provides wholesale options. For more information and to discuss wholesale pricing, please contact our customer support team.
About Payment
What payment methods do you accept?
BangVapes accepts major credit cards, PayPal, Apple Pay, Google Pay, Stripe, bank transfers, SEPA/IBAN transfers, and cryptocurrencies. All transactions are processed through encrypted and secure systems.
Are your products high quality?
Absolutely. At BangVapes, we only offer products from reputable brands known for their quality and performance. All items undergo thorough testing to meet our high standards.
About Shipping
How long does it take to process my order?
Orders at BangVapes are typically processed within 1-3 business days. Once processed, they will be shipped out promptly.
How long is the shipping time?
Shipping with BangVapes usually takes 7-14 business days, depending on your location.
What shipping carriers do you use?
BangVapes uses reliable carriers such as DHL, DPD, UPS, and local postal services to ensure safe and timely delivery of your order.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the BangVapes website or the carrier’s website.
Can I cancel my order after it has been shipped?
Unfortunately, once your order has been shipped, it cannot be canceled. Please ensure all order details are correct before finalizing your purchase with BangVapes.
Returns and After-Sales Service
What if I receive a damaged product or have a quality issue?
If you encounter any quality issues or receive a damaged product, please contact the BangVapes customer support team immediately. We will arrange for a replacement or refund as needed.
Do you offer any warranties?
Yes, many BangVapes products come with manufacturer warranties. Please check the product details for specific warranty information.
Can I return or exchange a product?
Yes, BangVapes has a hassle-free return and exchange policy. Please visit our Return Policy page for detailed information on how to return or exchange your purchase.
Customer Support
How do I contact customer support?
You can contact the BangVapes customer support team via email at [email protected] or WhatsApp at +12132586327. We are available Monday to Friday from 9 AM to 9 PM China Standard Time.
If you have any other questions, feel free to reach out to the BangVapes customer support team!